At ProDentim, customer satisfaction is our priority. We strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not fully satisfied, we offer a 60-day money-back guarantee, with some products providing an extended refund period as specified on the product’s sales page or label.
1. Standard Refund Policy
All products purchased through ProDentim come with a no-questions-asked 60-day money-back guarantee. If you are unsatisfied with your purchase within this timeframe, you may request a refund by following the return process outlined below.
2. Extended Refund Periods
Some products may offer a longer refund period. We encourage customers to review the specific refund policy stated on the product’s sales page or packaging. If a longer refund period applies, the extended timeframe will override the standard 60-day policy.
3. How to Request a Refund
To initiate a refund, please contact our customer support team with the following details:
Your order number
Product name
Reason for the return (optional but appreciated for improving our services)
Once your request is received, we will provide you with a return address where you can send back the product for a full refund or an exchange, depending on your preference.
4. Refund Process
Refunds are processed within 5-7 business days after receiving the returned item.
The refund will be issued to the original payment method used for the purchase.
Shipping fees (if applicable) are non-refundable unless the product arrived damaged or defective.
5. Additional Information
For more details regarding our refund policy and return procedures, please refer to the policies of our sales partners:
Digistrore24 Refund Policy
By making a purchase from ProDentim, you acknowledge and agree to the terms outlined in this Refund Policy.
